Frequently Asked Questions

CtoCSolution is a consulting company that assists companies in increasing their profits and overall performance by increasing their levels of productivity and the value they provide to their customers.

1. We have 30 years of experience in small business with a track record of implementing productivity improvement. This coupled with 3 tertiary qualifications in business and economics allows us to analyse your business from an operator’s perspective, not from just a theoretical.
2. With this knowledge, we assist businesses to improve profit through productivity gains and customer value. We focus on our customers and believe in partnering with your business to succeed rather than delivering a report for you to implement. Our Tag Line “Your Vision, Our Objective” says it all.

We can assist your business in a range of ways. We offer services that include:

1. A Business Performance Health Check to identify your operational and financial strengths and identify where your business can improve to increase business profits.
2. Assist a business to develop an ISO31001-2018 Risk Management plan that will identify both internal and external risks and develop mitigation strategies to reduce your business risk exposure.
3. Assist your business to develop a strategic plan that will drive your business and operational plan. This will reduce potential risk exposure and improve capital return on investment by identifying future direction including succession or exit strategy.
4. Improve customer value by providing a quality product at a competitive price.
5. Improve productivity by analysing your current business operational performance based on the health check and input/output analysis and assist in implementing a change strategy to improve efficiencies. This will improve profits.
6. Business and economic modelling to provide data analytics to improve decision-making.
7. Investment decision-making by conducting a thorough sensitivity analysis that includes a range of scenario comparisons.

We do a comprehensive SWOT analysis that includes a comprehensive business performance health check. This health check provides the basis for the Strengths and Weaknesses section of the SWOT. We also conduct national and global economic analysis that provides the basis for the Opportunities and Threats section

We can assist your business to improve productivity by analysing your business through the Performance Health Check to identify productivity gaps. We will then assist your business to develop and implement a productivity improvement strategy. As part of the strategy, we will assist your business to develop a Strategic Management Plan that looks at how the business can improve performance, take advantage of the Opportunities, and mitigate against the Threats

To improve business performance, you need to find out what your current capability and capacity are. We can assist by delivering the Business Performance Health Check to fine out where you are now. Once this is established, we can develop a strategy to improve your resource use, reduce waste and improve decision-making directed to improving profit and price competitiveness

Business performance is directly related to profit margins, if your business is performing at the average of your industry, we know from ATO statistics that you are losing approximately 8% to 10% of the profit. We can assist in getting this back. If your business improves labour and asset use efficiency it directly impacts your costs, both overheads and cost of sales. This immediately improves gross profit and net profit. It will improve competitiveness because you can offer your products and services at a lower price and improved quality, two of the critical elements in customer value.

Part of the Business Health Check includes a comprehensive Financial Benchmark that compares your financial performance ratios against your competitors. As part of this service, we also conduct a Time-Series Financial Ratio analysis over 4 to 5 years to determine your business performance over time.

Business growth is classified as increasing business size, commonly through sales with a resultant increase in asset value whereas business performance is about improving the ratio between inputs and outputs as a result of productivity and resource use efficiency that will realise improved profits.

Before considering a benchmarking tool, we need to consider that there are two types of benchmarks, 

1. Subjective – where we obtain information by asking a person’s opinion, and the responses generally are influenced by experience (usual response if a ranking 1 to 5 or something like that). A few well-recognised commercially available benchmarks use this methodology.
2. Objective – where we obtain facts, financial benchmarks are of this type. Other objective benchmarks utilise material inputs relative to output such as profit etc.

Depending on the type and provider, commercial benchmarking can cost upwards of $3,000. We offer a comprehensive financial competitor benchmark, a financial time series, and a subjective benchmark in the form of a business diagnostic for $1,500 +GST.

Yes, we offer a free financial benchmark and there are a couple of business analytical tools available on our website. Please contact us to have a discussion on your needs.

Yes, our webinars are free, you can find our upcoming events by visiting the events section or find us on Eventbrite.

Yes, we can assist develop a range of financial and operational performance KPI’s.

We review all aspects of your business, your financial performance internally, your financial performance compared to your competitors and your operational performance. We look at your external business drivers such as current economic conditions, and economic modelling to determine potential risks and current operational activities that can be impacted by these external drivers.

A financial benchmark is just that, it compares how your money is performing over time or against your peers. On the other hand, a performance health check includes both the time series and competition financial benchmark as well as an operational health check that looks at how your business operations perform to identify where efficiency gains can be achieved.

Comparing the financial and operational performance will identify performance strengths that can be enhanced and gaps that require plugging.

If you wish to establish a business in Australia or have a business concept, we provide a variety of start-up services, including governance, business planning, operational assistance, business systems, and mentorship.